Wednesday, December 25, 2024

Compensair and Flight Cancelation Form for Delayed or Cancelled Flights

Here is the Compensair Form


Flight cancellations can be one of the most frustrating and stressful aspects of air travel. Whether it's due to inclement weather, technical issues, or operational reasons, a canceled flight can throw a wrench in your travel plans and disrupt your itinerary. However, there are steps travelers can take to avoid flight cancellations or request compensation if they encounter a flight disruption.

One of the most important things travelers can do to mitigate the risk of flight cancellations is to choose a reliable airline with a good track record of on-time departures and minimal cancellations. Do some research before booking your flight and read reviews from other passengers to get a sense of the airline's reliability.

Another strategy travelers can employ is to book flights with longer layover times. While it may be tempting to book a tight connection to minimize travel time, shorter layovers increase the risk of missed connections in the event of delays or cancellations. By choosing longer layover times, you give yourself a buffer in case of unexpected disruptions.

In the event that your flight is canceled, it's important to know your rights as a passenger. Under EU law, passengers are entitled to compensation if their flight is canceled or delayed for more than three hours. Compensair is a company that specializes in helping travelers claim compensation for flight disruptions, and they can assist you in navigating the process of filing a claim.

To request compensation with Compensair, there are a few steps you can take. First, gather all relevant documentation, including your flight itinerary, booking confirmation, and any communication from the airline regarding the cancellation. Next, submit a claim through Compensair's website, providing details about the flight disruption and any expenses you may have incurred as a result.

Compensair will then review your claim and work on your behalf to negotiate with the airline for compensation. They have a team of experts who are well-versed in passenger rights and airline policies, and they can help you navigate the claims process and ensure that you get the compensation you are entitled to.

In addition to seeking compensation, there are other steps travelers can take to minimize the impact of a flight cancellation on their travel plans. Consider purchasing travel insurance that includes coverage for flight disruptions, as this can help offset any additional costs you may incur as a result of a canceled flight.

Overall, by being proactive and informed, travelers can navigate flight cancellations with confidence and ensure that they are properly compensated for any disruptions to their travel plans. With the help of companies like Compensair, passengers can exercise their rights and hold airlines accountable for providing a smooth and hassle-free travel experience.

Note from Company Website

Compensair is a UK based online service that helps air travelers to receive up to €600 compensation from airlines in case of a flight delay, cancellation, or denied boarding. Compensair takes care of all the paperwork, negotiations with the airlines, and legal proceedings. Brand is working with all major airlines and operating on a “no win, no fee” basis.

Compensair is a leading platform that helps passengers secure compensation for delayed flights


Compensair is a leading platform that helps passengers secure compensation for delayed flights. If you have experienced a delayed flight and want to request compensation through Compensair, follow these steps to submit a claim successfully:

Step 1: Gather necessary documentation

Before submitting a claim, make sure you have the following documentation ready:

- Flight details (flight number, date, and time of departure)

- Booking confirmation

- Boarding pass

- Any relevant communication with the airline (emails, letters)

- Proof of expenses incurred due to the delay (accommodation, meals)


Step 2: Check eligibility

Make sure your flight is eligible for compensation under EU Regulation 261/2004. This regulation entitles passengers to compensation for flights that are delayed by more than three hours, canceled, or overbooked.


Step 3: Submit a claim through Compensair

Visit Compensair's website and fill out their online claim form. Provide all necessary details and upload the required documentation. Compensair will then review your claim and assess its validity.


Step 4: Wait for a response

Once you have submitted your claim, Compensair will communicate with the airline on your behalf. They will negotiate with the airline to secure the compensation you are entitled to. It can take some time for the process to be resolved, so be patient and wait for updates from Compensair.


Factors that could impact the amount of compensation received:

- Length of the flight delay

- Distance of the flight

- Airline's responsibility for the delay

- Proof of expenses incurred due to the delay


Real-life examples of successful claims and customer testimonials:

- John was traveling from London to New York when his flight was delayed by over 4 hours. He submitted a claim through Compensair and received €600 in compensation for the inconvenience.

- Sarah's flight from Paris to Barcelona was canceled, and she incurred additional expenses for accommodation and meals. Compensair helped her secure compensation for the canceled flight and reimbursed her for the expenses she had to pay out of pocket.


Customer testimonials:

- "I had a great experience with Compensair. They were efficient, professional, and helped me secure compensation for a delayed flight that I would have never been able to do on my own." - Emma

- "Compensair made the process of claiming compensation for a delayed flight so easy. I highly recommend their services to anyone who has experienced flight disruptions." - David

In conclusion, if you have experienced a delayed flight, don't hesitate to seek compensation through Compensair. Follow the steps outlined above and trust in their expertise to help you secure the compensation you deserve. With their track record of successful claims and satisfied customers, Compensair is a reliable partner in ensuring passenger rights are upheld

Original Article on WantokTravel Blog

Wednesday, December 18, 2024

Sitting in the quiet Goroka Airport terminal

Sitting in the quiet Goroka Airport terminal, waiting for my flight to Port Moresby, I’m overcome by a deep wave of nostalgia.

The silence here feels heavy, a far cry from the vibrant hustle of the 1970s and 1980s. Those were the glory days of Talair—when this airport was the beating heart of Papua New Guinea’s aviation. ✈️ Planes came and went in a constant rhythm, connecting Goroka to every corner of the country, from bustling towns to the most remote airstrips.

Back then, the air was electric with energy, progress, and a shared sense of purpose. Goroka thrived as a hub of activity and opportunity. But in 1993, when Talair closed its doors, it was as if the town’s lifeline was severed. The vibrant hum of life grew quiet, and Goroka has never quite recovered its former vitality.

I grew up here during those golden years, from 1975 to 1977, when Goroka was alive with promise and hope. The memories are vivid—bustling markets, friendly faces, and an airport that was always buzzing with life.

It wasn’t just Goroka that felt the loss. Papua New Guinea as a whole has also never quite recovered from the demise of Talair. It was more than an airline—it was a symbol of connectivity, growth, and opportunity for the entire nation.

Now, sitting in this silent terminal, it’s hard not to feel the loss. Yet, in these memories lies a dream of what Goroka and PNG once were—and what they could be again. 💭

Tuesday, December 10, 2024

Air Niugini Participates in PNG Business Investment Conference in Sydney

Air Niugini is among the organizations attending the three-day PNG Business Investment Conference, which commenced today, Monday, 9th December, in Sydney, Australia. The conference focuses on the status of the energy and resource sectors in Papua New Guinea (PNG) and aims to promote investment opportunities to a global audience.

Prime Minister, Hon James Marape, officially launched the event this morning, providing an overview of the current and future outlook of PNG's energy and resource sectors. He encouraged potential investors to take advantage of opportunities in the country, assuring full government support for those who have invested and the future investors.

The conference has attracted 1,800 attendees, marking the largest turnout in recent years. Investors from countries such as the US, Sweden, Italy, Indonesia, Malaysia, and the Solomon Islands are also in attendance, reflecting the global interest in PNG’s economic growth.

Air Niugini’s Chief Executive Officer, Mr. Gary Seddon, will deliver a presentation on the national airline's future outlook, with a focus on its ongoing fleet transition program and investment in modern aircraft.

The conference is being held at the Sydney Convention Centre and will conclude on Wednesday, 11th December.

Ends....//

Monday 09th Dec 2024

Thursday, December 5, 2024

The First PNG Pilots: A Historic Milestone 🇵🇬✈️

On December 17, 1969, Papua New Guinea witnessed history as its first two commercial pilots graduated from the South Pacific Aero Club in Port Moresby. Minson L. Peni from Djaul Island, New Ireland Province, and Aria Bouraga from Gabagaba Village, Central Province, shattered barriers and inspired countless young Papua New Guineans to dream of careers in aviation. Their success sent a powerful message: "Yes, we can do it!"

At a time when flying was seen as a "white man's profession," Minson and Aria proved otherwise, showing that Papua New Guineans, too, could master the skies. Minson L. Peni later became PNG’s first captain in December 1978, followed by Aria Bouraga in the early 1980s. Their achievements paved the way for generations of PNG pilots, some of whom continue to fly today, while others have since passed on.

For Captain Minson L. Peni, December holds special significance. Born on December 15, 1945, he graduated as PNG's first pilot on December 17, 1969, and achieved the rank of captain in December 1978.

The journey continued with the graduation of PNG's second batch of pilots on September 14, 1974, in Australia. This group included Captain Thomas Naklin Penisa from Yako Village, Sandaun Province, the late Captain Leo Glaglas from Lihir Island, New Ireland Province, and Captain Nickson Messet.

This remarkable legacy of PNG aviation is a testament to the courage, determination, and resilience of our people. A piece of history worth celebrating!

Credits to respective source of the document 

#PNGHistory #ProudPapuaNewGuinean #AviationMilestones #InspiringLegacies #PNGExcellence #SoaringHigh #MinsonPeni #AriaBouraga #AviationPioneers

Monday, November 18, 2024

MEDIA RELEASE - PAPUA NEW GUINEA’S FIRST AIRBUS A220 CAPTAIN

Air Niugini’s Captain Beverley Pakii continues to record milestones in the aviation industry, this time becoming the first Papua New Guinean Airbus A220 Captain after successfully completing her type rating with distinction in Montreal, Canada yesterday (18th November 2024). In fact, Captain Pakii is the first Papua New Guinean pilot to be certified onto the new aircraft. 

Captain Pakii is among three Air Niugini pilots who started on the Initial A220 Pilot training in Canada as part of the aircraft’s Entry Into Service(EIS). Air Niugini will welcome its first brand new A220 aircraft in September next year, coinciding with Papua New Guinea’s 50th Independence anniversary celebrations.

Captain Pakii is a trailblazer, whose continuous historical achievements are exciting news not only for Air Niugini but the country and the region. 

Air Niugini Board Chairman, Mr Karl Yalo congratulated Captain Pakii for a stellar achievement. “The Board of Directors are very proud of Captain Pakii on this achievement.”  

One of the two female Board Directors, Lady Aivu Tauvasa in congratulating Captain Pakii said “Captain Pakii brings pride to our women and Papua New Guinea.” 

Director Dame Monica Salter echoed similar sentiments” Congratulations Captain Pakii, you have made Air Niugini and the women of Papua New Guinea very proud.”

Captain Pakii is also Papua New Guinea’s first female jet captain and Dash 8 captain, progressing through Air Niugini’s pilot cadet program. She is also the first Air Niugini female captain to command an all-female crew on Dash 8 earlier on during her career.

Captain Pakii is still in Canada with the other pilots , who are part of the Air Niugini project team for the A220 and will work closely with other departments within the organization for a smooth introduction for the A220.

The team is led by Air Niugini’s Executive Manager, Flight Training and Standards, Captain Timothy (Tico) Narara whose is responsible for inducting Air Niugini pilots into the A220 flight team. A proud Captain Narara was the first to congratulate Captain Pakii after her check yesterday.

He said “The 4-week course in Montreal is an Airbus course and as such has strict prerequisites and conditions. It comprises of 5 days of ground school, 5 Fixed training device(FTD) sessions and 8 Full Flight Simulator(FFS) sessions, which includes the check ride. "

“Captain Pakii passed her check with distinction on Monday the 18th of November, making her the first Papua New Guinean to receive a type rating on the A220,” he said.

Chief Executive Officer, Gary Seddon, also congratulated Captain Pakii and the Air Niugini team in Canada. “This is a wonderful day for Air Niugini and for aviation in Papua New Guinea. This is testament to the work that is going on behind the scenes and around the clock, to bring these new aircraft to the people of PNG.”

Under Air Niugini’s re-fleeting program, the airline is acquiring 11 brand new Airbus A220 regional jets. The A220s are recognized for their versatility, operating efficiency, and passenger comfort. The A220 is capable of operating across PNG and will replace all current Fokker operations as well as undertake several international sectors.

Ends…// 

Corporate Communications Department 
Tuesday 19th November 2024

Friday, November 8, 2024

PUBLIC NOTICE - BAGGAGE ALLOWANCE ON DOMESTIC SECTOR

Air Niugini wishes to remind our valued customers about the airline’s standard baggage allowance for travel on domestic flights as we approach the festive season. 

Please be reminded that the free baggage allowance for domestic flights is 16kg/person. Any weight beyond 16kg will be chargeable as excess baggage. 

Customers are reminded that they can pay for their excess baggage in advance and receive a 20% discount. Payments can be made online, or at Air Niugini Sales offices and selected Travel Agents. 

Apart from saving money, paying for your excess baggage in advance will make the check in process smoother and easier at the airport. 

We also wish to remind our valued customers to check-in at least three hours prior to departure to avoid missing flights as there will be long queues at times because of the increased number of travelers during this period.

We wish you and your families a very Merry Christmas and a Happy New Year.

Air Niugini Limited

Thursday, November 7, 2024

Air Niugini extended support to one of our Melanesian sports group

Air Niugini extended support to one of our Melanesian sports group, the Vanuatu Women’s Beach Volleyball team travel to Manila, Philippines to participate in the 2024 Asian Senior Beach Volleyball Championships underway this week.

The team was given extra baggage allowance and our Paradise lounge access as part of the airline’s support towards our wantoks who are representing our region in the tournament.

They travel back home to Vanuatu next week after the tournament from Hong Kong via Port Moresby on our Bird of Paradise service.

We thank the team for choosing to fly Air Niugini and wish them all the best in their upcoming matches.

Seen here is the team with the coaching staff and our cabin crew on board PX83 flight from Port Vila to Port Moresby via Honiara on the weekend.

Air Niugini operates once a week, every Saturday between Port Moresby and Vanuatu’s capital, Port Vila via Honiara, Solomon Islands. Air Niugini recommenced services to Port Vila on Saturday 3rd of August 2024.

#PX #airniugini #Vanuatu #vanuatubeachvolleyball #melanesia

Tuesday, November 5, 2024

SITA SET TO REVOLUTIONIZE AIR NIUGINI’S DIGITAL INFRASTRUCTURE WITH GROUNDBREAKING SITA CONNECT GO SASE SOLUTION ROLLOUT

MEDIA RELEASE

SITA, the leading technology provider for the air transport industry, has announced a new partnership with Air Niugini to integrate STA’s recently launched SITA Connect Go Secure Access Service Edge (SASE) platform into the airline’s digital infrastructure.

The solution will link Air Niugini’s six international airport and sales offices to the airline’s head office in Port Moresby and its cloud-hosted applications.

SITA Connect Go is the only integrated networking and security solution designed specifically for the air transport industry, offering secure connectivity for Air Niugini’s global workforce, whether stationed in the office or working remotely.

The solution will improve productivity, offer enhanced flexibility, and increase the average bandwidth by about forty times, all while mitigating risks associated with traditional internet deployments.

With many other airlines in final discussions to embark on the SITA SASE journey, this partnership marks the first implementation of SITA Connect Go SASE in the APAC region and showcases the solution’s value for airlines’ international operations.

SITA Connect Go aims to help the industry transform its network capabilities to meet evolving bandwidth, resilience, security, and automation needs while remaining cost competitive.

SITA APAC President, Sumesh Patel said, “This new partnership with Air Niugini is a big step for us in the region as we look to continue offering solutions that cater to our customers’ needs. Our end-to-end secure network solutions are a great way for airlines to stop worrying about their network capabilities and concentrate on other important priorities across their operations. By offering them robust security, increased bandwidth, and a higher flexibility for their staff, we can help them do just that.”

Air Niugini Chief Executive Officer, Gary Seddon said, “Our partnership with SITA to implement the SITA Connect Go SASE platform is a transformative step in our digital evolution. This solution will significantly enhance the connectivity and security of our operations, allowing us to better serve our passengers, improve productivity across our international offices, and future-proof our infrastructure as we continue to expand. We are proud to be the first airline in the APAC region to adopt this cutting-edge technology, reinforcing our commitment to operational excellence and innovation.”

Ends….

Corporate Communications Department 
Tuesday 5th November, 2024

Tuesday, October 1, 2024

A Coastal Drive from Sydney to Melbourne

A coastal drive from Sydney to Melbourne is one of the most scenic road trips you can take in Australia. This journey, known as the “Grand Pacific Drive” or “Princes Highway route”, takes you along some of the most stunning coastal landscapes, charming towns, and natural attractions. Here’s a suggested itinerary:

 Day 1: Sydney to Jervis Bay (Approx. 200 km / 2.5 hours)

-Highlights : Begin your journey south by heading through the Royal National Park, where you can stop at the Bald Hill Lookout for panoramic views. Continue along the Sea Cliff Bridge, an iconic coastal drive section. 

-Stop: Wollongong for a coffee and beach views.

-Destination: Jervis Bay offers stunning white-sand beaches like Hyams Beach, and you can explore the Booderee National Park.

Day 2: Jervis Bay to Batemans Bay (Approx. 140 km / 1.5 hours)

-Highlights: Drive further south and stop by Huskisson or  Vincentia for dolphin or whale watching cruises.

-Stop: Ulladulla, a seaside town known for its beaches and harbor. 

-Destination: Batemans Bay, where you can visit nearby Murramarang National Park for kangaroo spotting on the beach or take a stroll along Clyde River.

Day 3: Batemans Bay to Narooma (Approx. 100 km / 1.5 hours)

-Highlights: This leg of the journey offers lush coastal scenery and more beautiful beaches.

-Stop: Moruya for its peaceful riverside setting, or Broulee Island for nature walks.

-Destination: Narooma, famous for the Australia Rock formation, and nearby Montague Island, where you can take a boat trip to see seals and penguins.

Day 4: Narooma to Merimbula (Approx. 110 km / 1.5 hours)

-Highlights: This stretch takes you through some more relaxed seaside towns with pristine environments.

- Stop: Tilba Tilba, a heritage town full of crafts and traditional architecture.

- Destination: Merimbula, which offers lakes, beaches, and bushwalking. Don’t miss Pambula Beach and  Ben Boyd National Park for coastal walks.

 Day 5: Merimbula to Lakes Entrance (Approx. 270 km / 3.5 hours)

- Highlights: Crossing into Victoria, you'll start to see the Gippsland Lakes region.

- Stop: Eden, where you can learn about the local whaling history and spot whales in season (May-November).

- Destination: Lakes Entrance, known for its extensive lake system and beautiful beaches. A boat trip or a walk along the Ninety Mile Beach is a must.

 Day 6: Lakes Entrance to Wilsons Promontory (Approx. 220 km / 3 hours)

- Highlights: Explore the Gippsland coast with stops at quiet fishing villages.

- Destination: Wilsons Promontory National Park, one of Victoria’s best-loved nature reserves, with hiking trails, wildlife (kangaroos, emus, wombats), and breathtaking beaches like Squeaky Beach. 🏖️ 

Day 7: Wilsons Promontory to Melbourne (Approx. 220 km / 3 hours)

- Highlights: Enjoy the final stretch, with opportunities for coastal views and countryside scenery.

- Stop: Inverloch or Phillip Island for penguin viewing (if you have extra time).

- Destination:  Melbourne, where you can end your journey with the sights and sounds of the city.

 Important Tips:
- Best time to travel: Spring (September-November) and Autumn (March-May) are ideal for pleasant weather and wildlife viewing.

- Wildlife : Look out for kangaroos, wombats, and dolphins along the way.

- Accommodation: Options range from holiday parks to motels, and luxury coastal retreats. Pre-book during peak seasons.

This scenic drive is perfect if you enjoy coastal views, wildlife, and charming small towns!

Wednesday, September 25, 2024

MEDIA RELEASE AIR NIUGINI LAUNCHES KUMUL CLUB

Air Niugini is pleased to announce the rebranding of its esteemed Executive club to a fresh new look, vibrant Kumul club with a new logo and new membership cards.

The launch event took place in Port Moresby last night (Tuesday 24th Sept).

The enriched Kumul Club under the airline’s Destinations Loyalty Program demonstrates Air Niugini’s commitment to adding value and recognising its valued, loyal customers.

In launching the new Kumul club, Air Niugini’s Chief Executive Officer Mr Gary Seddon said the event marks a journey not only of rebranding but also a new image and destinations for Air Niugini.

“It’s an exciting opportunity for Air Niugini to rebrand with a new look to match where we want to go as an airline. However, it’s not just about rebranding, re-fleeting and service availability, but also about culture and attitude and recognising that we can do a bit more to make your journey with us more enjoyable.”

The new look Kumul club has three distinguished tiers, firstly the Kumul Club Premium - Formerly known as Executive Club Gold, this elite tier offers enhanced privileges and unparalleled perks for the club’s most esteemed members. This is followed by Kumul Club Domestic - Formerly known as Executive Club Silver, this tier caters to frequent domestic travellers, providing tailored benefits to enrich their journey within Papua New Guinea. Lastly and not the least, Kumul Club Junior – Formerly known as Minors Club, this tier caters for children between the ages of 11 – 17 years. When travelling alone for school or holidays, they can enjoy the safety and comfort of our Kumul lounges, as well as other benefits similar to the Kumul Club Domestic tier.

Apart from rebranding, Air Niugini also introduced the Status Points system, the airline’s way of recognizing and rewarding loyal members based on their travel. Under Status Points, customers can accumulate points together with the Destinations Loyalty Points to reach the different Kumul club membership tiers every time they travel Air Niugini. Previously, this was only done for travel.

Status Points complements the existing rewards points system, allowing members to achieve elite status faster and enjoy more exclusive benefits.

There is no change to the annual membership fees for the new Kumul club. Members will continue to have access to all domestic lounges in PNG and overseas partner lounges. The domestic lounges include Port Moresby, Lae, Rabaul, Mt Hagen, Madang, Hoskins, Kavieng, Wewak, Vanimo, Manus and Goroka, while international partner lounges include Cairns (Escape lounge), Brisbane (Qantas Lounge), Sydney (Qantas lounge), Manila (PAGSS lounge), Singapore (SAT Premier lounge), Hong Kong (Plaza Premium lounge), Nadi (Fiji Airways Tabua lounge) and Honiara (Belama lounge).

Air Niugini’s Chief Commercial Officer, Mr David Glover said the Kumul club members will also enjoy improved baggage allowances with plans for new lounges be opened up soon.

“Further enhancements will be rolled out in the second half of October which includes virtual cards, family membership, statement downloads, online claims for missing points, online membership payments. Our members also have access to exclusive discounts with our partners including Hannah’s Beauty Box and Lamana hotel.” Mr Glover said

Air Niugini’s Executive Manager, Customer Engagement Ms Lisa Hill said, transformation is not only about a new look and enhancements but also the broader strategy to improve the customer experience holistically across the entire airline.

Ms Hill who joined Air Niugini recently has 30 plus years experience in customer service across various industries. She said Kumul club is part of a comprehensive approach Air Niugini is taking to transform its services.

Ms Hill said, “And this includes the frontliners who greet you at check-in and board you onto our aircraft, to those working tirelessly behind the scenes, we are all collaborating to ensure that we not only meet but exceed your expectations. We also acknowledge that these improvements may not happen overnight, rest assured that we are listening to your feedback. We understand your needs and concerns, and we are taking them seriously. 

“Every team member, from the ground staff to the executives, is aligned with our promise to not only serve you with care and excellence but be accountable for service improvements. "

The Kumul club offers a range of exclusive services and benefits that supports members every step of the journey from priority check-in to priority boarding, advance pre-seating, priority waitlist, lounge access and improved baggage allowance.

“The rebranding of the Kumul Club aligns with the iconic Bird of Paradise, which symbolizes freedom, travel, and connection—core elements of Air Niugini’s mission. Just as the Kumul bird represents the rich cultural heritage of Papua New Guinea, so too do we aspire to reflect the beauty and warmth of our nation in every interaction with you.” Ms Hill concluded

Ends…//

Corporate Communications Department
Wednesday 25th September, 2025

Friday, September 13, 2024

Letter: Very unhelpful Air Niugini employee


I AM not happy with the Air Niugini service I received at the Goroka airport check-in counter last week.

I checked in online at least 10 hours before my flight back to Port Moresby, which was originally scheduled for 8.25am.

I received an email notification three hours later informing me that the flight had been rescheduled to 2.30pm departure.

I arrived at the airport at about 1pm, a full two-and-half hours before the rescheduled departure time.

However, the check-in agent informed me that check-in had already closed.

I explained that I had completed my online check-in and only needed a manual boarding pass.

The agent insisted that they were only doing manual check-ins due to a system outage at the Goroka office.

Despite my repeated explanations that I had successfully checked in online using Air Niugini’s own system, the officer refused to assist me and became increasingly argumentative and unhelpful.

I was forced to seek assistance at the customer service counter, where a helpful gentleman named Freddy was able to confirm that my three seats were still available.

He advised me to return to the check-in counter to receive my manual boarding pass.

However, upon returning to the check-in counter, the same officer instructed me to go back to customer service, causing further frustration and delay.

This experience was incredibly frustrating and reflects poorly on Air Niugini’s customer service standards.

The check-in agent’s behaviour was unprofessional and unaccommodating, and his lack of knowledge regarding the airline’s systems and procedures was concerning.

I urge you to address this issue and provide necessary training to your staff, particularly regarding online check-in procedures and handling system outages.

I also hope that you will take steps to improve the overall customer service experience at Goroka airport.

James Wila

Tuesday, August 13, 2024

Air Vanuatu's collapse raises questions about future of Pacific airlines

By Doug Dingwall
Posted Tue 21 May 2024 at 5:40am
Tuesday 21 May 2024 at 5:40am, 
updated Tue 21 May 2024 at 8:27am

For Vanuatu resort owner Joel Slattery, the collapse of the nation's airline this month seemed inevitable.

But that hasn't made its demise, coming after a series of other crises in the nation, any easier for the tourism industry.

"It's affected a lot of people and just after we've all come through COVID and cyclones," Mr Slattery said.

"As if we don't have enough natural disasters that occurred, we don't need this mess thrown in on the top of all that," he said.

For years, state-owned Air Vanuatu was plagued with issues including flight delays and cancellations.

A report by Air Vanuatu's liquidator, Ernst & Young, last week found the airline had been in financial distress, dealing with large debts and unable to pay for spare parts needed to keep its sole Boeing 737 in the air.

Mr Slattery, who operates The Moso resort on an island near the capital Port Vila, said the airline's troubles had already taken a toll on Vanuatu's tourism.

"It's having a huge effect," he said in the days after its collapse.

"The number of people I've spoken to who have crossed Vanuatu off as a destination just because of all the bad press that they've had for 18 months, longer, two years almost [is huge]."

Air Vanuatu's liquidation left tourists and labour mobility workers stranded, and raised questions about the future of aviation in the region.

As Vanuatu waits to hear what liquidators recommend for the future of its airline, aviation industry experts say its collapse bears lessons for the region.

They also believe the success of other airlines — such as Fiji Airways, which has just announced record profits — shows a better path is available to Pacific Island airlines.


Teetering on the brink

Ernst & Young's report to Air Vanuatu's creditors, released last week, found a series of problems that weighed on the airline before it went into liquidation.

It had high costs for a company of its size, large debts, and 441 staff across Vanuatu, Australia and New Zealand as well as contractors in Fiji and New Caledonia.

"This is a high number of staff for an operation of the company's size and nature," the report said.

Another problem was that Air Vanuatu could not meet pay for parts critical to its fleet, which meant its aircraft, including its Boeing 737, were grounded for long periods.

Justin Wastnage, an aviation expert at the Griffith Institute for Tourism, said this appeared to seal Air Vanuatu's collapse.

"This problem has been brought about by the fact that its only [international] aircraft has been grounded," he said.

The airline's Boeing 737, with 170 seats, may have been too large for its routes, given tourism demand had not fully recovered after the pandemic.

"It was flying into Brisbane, Sydney and Auckland as well as into Noumea," Mr Wastnage said.

"So it was flying around the place and trying to feed its hub in Port Vila."

Airlines in the Pacific have a hard time remaining profitable at the best of times, even without a pandemic-related tourism downturn.

The region has small populations, vast distances to cover, and high costs for fuel and maintenance.

The aircraft used on domestic routes were also too small to service many of the longer routes between Pacific nations, Denis Tolkach, an associate professor of tourism at James Cook University, said.

"Their range is about 1,500 kilometres," he said.

"To go from Fiji to the Cook Islands is over 2,000 kilometres.

"The islands are dispersed. Even flying from one side of Kiribati to another, it's a long distance. So it is expensive. It puts expenses on the fuel.

"And here the aviation [industry] is open to external vulnerabilities, like changes in fuel prices."

He said another vulnerability was access to spare parts — a factor in Air Vanuatu's demise.

"Some of the airlines that have folded in previous years, the final nail in the coffin was that there was a maintenance issue and they couldn't fix the aircraft," he said.

Fiji Airways' story offers solutions

More than 1,000 kilometres away from Port Vila, Fiji is telling a different story about its national carrier.

Earlier this month, Fiji Airways announced a profit of $FJD131.81 million ($88 million) for 2023 — the highest in its history.

Chief executive Andre Viljoen said the airline was the first in the region to resume flights after COVID-19 border closures, returning to the skies in December 2021 and capitalising on pent-up demand for travel from Australia, the United States and New Zealand.

"Today, we are seeing the benefits of all these actions," he said.

But others see additional reasons for the airline's success.

Mr Wastnage said Fiji's tourism industry was more developed than Vanuatu's.

"[It] means that you can get a lot of people in there, staying at a lot of hotels," he said.

Ashok Poduval, the president of the Aviation Industry Association New Zealand and chief executive at Massey University's School of Aviation,  said one key to the airline's success was it had modernised its fleet of aircraft.

"They have a very modern fleet … they've enhanced passenger comfort, they've also established that they're safe and reliable," he said.

"By and large, if you look at their on-time performance, it's very good."

Fiji Airways had also packaged flights with local tourism experiences and established partnerships with other airlines, he said.

"These are some of the things that other airlines could model themselves on," Mr Poduval said.

"It's perhaps easier said than done because initially it does mean investment and it does mean funds and that's not easy to provide."

Fiji Airways is also 46 per cent owned by Qantas.

This model could be an option for Air Vanuatu if a foreign airline was interested in investing in a reborn version of the national carrier.

But in some cases the model has not led to success.


Monday, July 22, 2024

Air Vanuatu – What Are We Missing?

PM Charlot Salwai Tabimasmas 1 Share. Minister John Salong, 1 Share.

Vanuatu Government represented by the PM, 1,345,995 shares

Ernst and Young-Administrators/Liquidators.

Vanuatu Government - Majority Creditor (calculated assumption)

Creditors recorded: 662 (assuming that staff and unused tickets are listed as a collective creditor amounting to 1)

What we know so far:

Air Vanuatu as we knew it is gone. We are all aware that something needed to happen to end the nightmare as it has been. Unfortunately, it appears that the shareholders reaction to the problem was not measured, nor was it made with foresight and clarity. It was a knee jerk reaction to a claim against the Airline and the Government from Isleno that had already done the rounds in court both as a Civil and Criminal case. This had gone of for some 15 years. No need to go into details, suffice to say that the case was well and truly won by Isleno. Damages awarded etc… we must remember that this was for whatever reason between some politicians and others that resulted at this impasse.

As so often happens in our country, personalities get bigger than the issues they are dealing with. Conflict is allowed to move at erroneous speed like a wild fire, taking all in its path.

So, what is the issue, as in the real issue here and why are we the people suffering?

Simple terms, back street, petty politics being played out on the big stage to satisfy individual egos whilst using our money, the citizens of Vanuatu’s money, to fund their over embellished self-indulgent egos. That said, maybe we have that wrong, surely, we elected them, we have entrusted them to do the right thing on our behalf!! Surely, they would put the people first and never act in their own self-interests?

What’s next?

So now we know the real reason lets look at the lack of foresight and damage to the country and the people that is the actual cost, plus some for us to examine.

• the shareholders decided to enter Liquidation… to this day we are still not sure if its either a Voluntary Liquidation from the Shareholders asking the Board to do so, or, a creditors liquidation, of which ironically the Vanuatu Government is the single largest creditor, by way of cash injections, guarantees or loans, totaling say around 5.5 billion vatu. A noticeably considerable chunk of the 10.9 billion vatu debt. This doesn’t reflect the money thrown away by the previous Salwai government on the A-220 aircraft that had deposits paid for and no aircraft or re-negotiation to suit the environment.

• offers made to EY to end the liquidation- what we know

We understand several parties lodged interest of which we have been led to understand that approximately 3 are remaining for final acceptance by the Administrator. By end of August.

So what are some of the possible options available for EY to consider?

1.Total liquidation of all assets and the creditors paid by the Administrator, say 3-5 vatu per every 100 vatu of debt owed to the creditors(if they agree).

2.Take the domestic off the international and let the old company do a cents/dollar to satisfy the creditors. This option is more difficult than you can imagine, given that Air Operators Certificates (AOC) are non-transferrable from one entity to another. The usual safety and security issues apply. One can only hope that the CAAV doesn’t compromise itself for those individuals that put pecuniary interests In front of national interests.

3. 100% bailout. Pay all creditors registered in full [subject to being approved] retool the airline, do ground handling and code share, build domestic and then start wet lease for seasonal workers slowly and grow that sector while allowing Qantas, Jet Star and Virgin to grow the international market. (Obviously if supported and approved would be a easy solution, or maybe not given the damage done, but could be done under administration while establishing a new entity and preparing a new AOC for that entity to effectively have a white page)

4. Or, a mix as per the Administrator’s decision based on what’s best for the creditors.

What are our obligations either real, legal or both? We will use the collective “WE” as it is, after all ours not the Governments, just in case they have forgotten.

Legally we could normally walk away and no one can collect as you are protected under the companies act. Unfortunately, when you publicly declare that you are doing it to not pay an individual or company that arouses suspicions and perhaps will unlock some legal doors for the silks to walk through and start lodging claims against both individuals and the government as a whole. This is a very real possibility, particularly if you disenfranchise the wrong people and with 662 registered there is a fair chance 1 or 2 might get annoyed and that will start a class action coming after the Government and shareholders and Directors that’s effectively “US”,

The biggest loser internationally is our reputation, domestically, well we knew about the reputation so it is the lack of service and compromising peoples lives with a lack of clear direction and understanding of the importance of the air line and what it really meant to the country not just a select few that over the years thought it was their private airline.

Who to blame? US of course, its our fault we have not held them accountable we have allowed them to do as they please and feed us nonsense until now they are finally being held accountable. It is up to us to ensure that we do hold them accountable, they are costing us real money, money that can go to improved services for us, that will make our lives better and assist us to grow as a people and a nation.

Finally, should a State, any State be it Vanuatu or other, ignore its obligations and just put themselves into Administration/liquidation and forsake all those that are both loyal and complicit to them, and just let the entire country fall to its knees as one of its most critical infrastructure is reduced to rubble, leaving US with a reputation that is so badly in tatters? How can that possibly be acceptable by US and how can anyone justify this to be a nice way to end the day. Surely WE deserve better? They, our MPs have a duty of care to US and they are not respecting US, they still continue to travel and move about and squabble and fail to see the urgency and importance of this crisis and sit everyone down and fix it. Find a solution, swallow some pride and keep it real.

We deserve better, so now’s the time to give us better.

Anthony Lohane

Surunda, Santo East Coast

news@dailypost.vu

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Sunday, July 21, 2024

Air Niugini to Resume Flights to Port Vila, Vanuatu

Port Moresby, July 19, 2024: Air Niugini will restart its weekly service between Port Moresby and Port Vila, Vanuatu, beginning Saturday, 3rd August 2024. The flights will depart Port Moresby every Saturday at 09:45 AM, stopping in Honiara, Solomon Islands, before arriving in Port Vila. Return flights will leave Port Vila on Sundays at 08:30 AM, also stopping in Honiara.

These routes will be operated by Air Niugini’s Boeing 737 aircraft. Gary Seddon, Air Niugini’s Acting CEO, highlighted that the flights would facilitate business connections between Papua New Guinea and Vanuatu, and offer seamless connections to Asia and Cairns via Port Moresby.

Seddon emphasized that this resumption would enhance cultural, sports, governmental, and family ties between the Melanesian countries. Additionally, the flights will provide excellent connectivity between Vanuatu and major destinations like Manila, Hong Kong, and Cairns.

Air Niugini had previously operated this route until 2020, when services were suspended due to the COVID-19 pandemic. The airline also maintains a weekly flight to Fiji and five weekly flights to the Solomon Islands.

Monday, June 10, 2024

Vanuatu Gov't Pays Redundancy for 177 Air Vanuatu Workers: VT219 million


The Vanuatu government has taken decisive action to pay the redundancy fees for 177 workers Air Vanuatu staff who were abruptly laid off on the 31st of May 2024, the sum of over VT219 million.

The 177 workers were supposed to receive their payment on the same day they were laid off, but due to banking processes, the payment did not go through that day. A government official updated that the payments would go through to the workers’ individual accounts yesterday afternoon.

It was stated by a Government official that the Government made this obligation since they are the staffs of Air Vanuatu, they are the citizen of Air Vanuatu, they are the people of Vanuatu.

“We want to look after them, it has to be clear to the citizens of Vanuatu that the Government had a great concern and care, they want that everything was right, but the problem is Air Vanuatu was bleeding over VT100 million a month.

“The payments will go through the bank accounts of the laid-off workers individually as of yesterday afternoon. The payment was made on Friday, the 31st of May 2024, but due to the banking process, there have been some delays,” the Government official stated.

After dismissing 177 staff members, Air Vanuatu (Liquidator) is now left with 266 staff members who will be undertaking critical tasks at the airport, such, while awaiting the final decision of the company’s future by the Liquidator, Ernst and Young.

On May 31, the Minister of Finance, John Salong, revealed that once a company acquires Air Vanuatu, it will no longer operate under the name Air Vanuatu Operations Limited. Possible new names include Air Vanuatu II or Air Vanuatu Unity.

He also stated that the Minister of Foreign Affairs and the Deputy Prime Minister, mandated by the Prime Minister, are heading a task force with other ministers to examine the future of the airline.

They will determine its name and the extent of Vanuatu’s shares, likely around 49% to 43%.


doddy@dailypost.vu

Thursday, May 30, 2024

Air Vanuatu is dead, long live Air Vanuatu!

 


The news of our national airline entering liquidation may have come as a shock to some people, but it was only a matter of time before it succumbed to the unrelenting abuse to which our political class has subjected it for decades. It was the same story that happens anywhere in the world when governments start managing airlines—it almost always ends badly.

On the face of its balance sheet, the company was doomed, with more than Vatu (VT) 7 billion in debt and more than VT100 million of recurring monthly excess costs. Service quality had long been abysmal, with many flights postponed or cancelled. Its board had become a carrousel of mismanagement, with a grand total of 56 directors since 2015 (see for yourself in the VFSC register). Add to this the COVID closures, severe bouts of bad weather, issues with the airport and runway, and sheer bad luck, and you get the perfect picture of an airline running on fumes. Air Vanuatu has been losing money for a long time; in fact most of the past 20 years have been in the red.

The final nail in the coffin was put in by the Court of Appeal (CoA) in February when it ordered Air Vanuatu to pay leasing company Isleno hundreds of millions of Vatu in damages and legal costs, ending 15 years of judicial saga.

The case was about the validity of a lease contracted in 2009, that was later deemed outrageously expensive and rejected by the succeeding Chief Executive Officer (CEO) after he learned that Isleno belonged to none other than the wife of his predecessor. After lengthy proceedings marred by significant political interference, the CoA finally sided with Isleno. To make a long story short, Air Vanuatu ended up with a bill 10 times higher than the purchasing price for an aircraft that it didn’t own – and didn’t even use!

Whatever one thinks of the court’s judgment, let’s all remember that Isleno was the symptom, not the problem.

The problem was that every single Prime Minister, Minister of Infrastructure, Minister of Finance, Minister of Trade, and every member of Parliament with the slightest connection to Air Vanuatu had been using it to trade in influence and financial gains for many years, maybe ever since its inception in 1981.

Isleno is one of the the latest (and arguably the biggest) of a long series of cases of gross mismanagement that plagued the airline as the consequence of years of rampant corruption and nepotism at its helm. If it wasn’t for this drama, a similar one was bound to happen.

A cautionary tale

The lesson to learn here is that Air Vanuatu was doomed by the simple fact that the government was its majority shareholder. Politicians here and everywhere are mere mortals, susceptible to greed and envy. In the absence of clear restrictions to their interference, state-owned enterprises are always vulnerable to abuse.

Successive administrations have used our national airline as a political tool for survival, offering positions and contracts in exchange for prolonged power and the achievement of their political goals. Regardless of whether these goals were well-intentioned or beneficial to the community, the fact remains that Air Vanuatu has emerged increasingly battered from this process.

Perhaps we, citizens of Vanuatu, are all responsible for this mess as we didn’t demand more accountability from our leaders. Had it been a private company, such levels of debt and deficit would have been unimaginable. But since no one seriously attempted to clean it up, it just kept on hemorrhaging cash with strikingly bad decisions, all the while lowering service quality for passengers.

Air Vanuatu’s CEO Joseph Laloyer and his management team have done their best under the circumstances to keep the business operational following the instructions of their shareholder. They have not compromised on safety and have kept us all secure, but the reliability of the airline has been diminishing year after year, despite rising costs.

No Airbus for us

One particularly painful expense was the deposit of VT2 billion made to Airbus in 2019 for no less than four A220 aircraft, with minimal external consultation. It was a bold move that could have worked, seen at that time as the way to save the airline. The new CEO and CFO in charge had a bold plan and a sound budget to achieve profitability, and the board at the time believed in their vision.

The next government proceeded to cancel the order, again with minimal consultation; it was politically justifiable since we had been hit by Covid and now the acquisition of these four jets appeared as an unjustifiable luxury.

The contract with Airbus was one-sided; if Air Vanuatu pulled out, it lost the 2 billion deposit, and Airbus could potentially sue Air Vanuatu for cancellation of commitment.

The good news is that anyone suing Air Vanuatu will get nothing as there is nothing left to steal, nothing left to abuse, nothing left to scavenge.

If Air Vanuatu had been privately owned, there’s a good chance it would have sought to recoup costs by reselling the contract to another operator. There’s huge demand worldwide for the A220 and Airbus probably resold “our” aircraft long ago anyway. But at the unsupervised, unaccountable, government-owned Air Vanuatu, the VT2 billion loss barely deserved a shrug, and apparently no one lost their job over it.

Airbus didn’t lose much in that deal, except for the cost of a few coats of paint on the first A220 in the contract. They ended up 99% in profit while we were thoroughly screwed.

Perhaps the liquidation of Air Vanuatu is a blessing in disguise, as it leaves ample room for entrepreneurs to pick up the slack and limits our government’s exposure to further risks of commercial exploitation by companies like Airbus.

What’s next?

A local company would certainly be preferable for the domestic routes. The government or a public institution like the Vanuatu National Provident Fund (VNPF) could be involved, but as a minority shareholder, and more importantly a silent one, sitting in the back and not trying to interfere in operations in any way, shape or form.

For international liaisons, we should open air service agreements to make it attractive for Fiji Airways and Aircalin to increase traffic to Vanuatu, and for Qantas and Air New Zealand to connect with major cities in their home countries Australia and New Zealand. This would keep Vanuatu well-connected with its Melanesian sister nations (Fiji/Kanaky) as well as these foreign powers who self-describe as development partners (France, New Zealand, Australia).

After all, Australia and New Zealand use a significant portion of our workforce to patch the holes in their labour market for the benefit of their economy; the least they can do is support air connectivity to Vanuatu. The flights would be mostly used by Ni-Vanuatu seasonal workers and students and by their own citizens coming to enjoy our beautiful sights as tourists.

If our development partners fail to convince their commercial airlines to step in, we might have to settle for a deal with Air Nauru or Air Solomon, but this should be the solution of last resort as these airlines have proven themselves highly unreliable in recent months. Let’s just say they have missed their opportunity to shine on many occasions.

One way to incentivize our Western development partners would be to formally request support from our other partner, China. This might seriously get their attention as they tend to prove more supportive when they feel that their influence is waning while China’s is rising.

The market economy is all about incentives. Where there’s demand, there’s supply, barring undue intervention from the state. The most profitable route with Vanuatu is obviously Sydney, but it’s not so clear that it would attract Qantas, as it is quite insignificant for an airline as big and reputable and would not matter much for their bottom line. If we take a good hard look at their incentives, we need them more than they need us. So we can cross our fingers and hope that our development partners in Canberra will push for this to happen.

A new chapter

It is now glaringly obvious to everyone that governmental management is not an adequate governance model for an airline. Our government should instead focus on public services and infrastructure, starting with Bauerfield Airport which is truly unworthy of the capital of a sovereign nation.

We should all recognise that Prime Minister Charlot Salwai and Finance Minister John Salong, along with the Council of Ministers, have proved remarkably clear-headed and responsible as they made the difficult but necessary decision to pull the plug on the wealth-destroying zombie that Air Vanuatu had become. They were the leaders who finally had the courage to stand up and call it a day. As the singer Kenny Rogers would put it, “You’ve got to know when to hold ‘em, know when to fold ‘em, Know when to walk away, and know when to run.”

Martin St-Hilaire is the Managing Director of AJC and also the Honorary Consul of Monaco in Vanuatu.

Thursday, May 16, 2024

Air Vanuatu Liquidators Update

 ✈️

Air Vanuatu employs 441 staff across Vanuatu, Australia, and New Zealand (the Company also has contractors in Fiji and New Caledonia).

This was relayed in the Liquidators’ Statutory Report to Creditors, which was issued yesterday, the 15th of May 2024.

The Report noted that this is a high number of staff for an operation of the Company’s size and nature.

Another update concerns the grounding of the domestic fleets. It was stated that the Liquidators are working to confirm an outcome of the grounding of the domestic fleet as quickly as possible.

More in tomorrow’s newspaper.

Photo: yj-av11-air-vanuatu-de-havilland-canada-dhc-6-300-twin-otter_PlanespottersNet_1329940_a147f5513c_o

Monday, May 13, 2024

AIR NIUGINI WELCOMES ANOTHER BOEING 737 AIRCRAFT

MEDIA RELEASE

AIR NIUGINI WELCOMES ANOTHER BOEING 737 AIRCRAFT

Air Niugini has announced the arrival of its third Boeing 737 aircraft into Port Moresby last night(Sunday 12th May).

Acting Chief Executive Officer, Mr Gary Seddon said the Air Niugini fleet of Boeing 737 aircraft will support the domestic and international operations while progress is made toward the introduction of the new Airbus A220 aircraft from late 2025.

Carrying the registration P2-PXB (Bravo), the new addition has a total of 162 seats: 12 business and 150 economy class. The 737s are replacing Fokker aircraft operations (where possible) as Air Niugini introduces greater capacity on domestic trunk routes, similar to the very popular Lae Express. 

“The Fokker jet aircraft have done a tremendous job over the decades; safely and reliably meeting our air transport needs.  The new Airbus A220s will replace the retiring Fokkers and become the backbone to Air Niugini’s fleet. In the meantime, our Boeing 737s provide excellent reliability, comfort and safety.”

Mr Seddon thanked Air Niugini’s valued customers for their continued support and loyalty. 

“ We look forward to the near future when the challenges of jet fuel and airport infrastructure are behind us. We can focus on expanding our network, providing more value for money, and greater reliability in the schedule.” Mr Seddon concluded.

Ends…//

Pic caption: Air Niugini's third Boeing 737 aircraft, PX Bravo parked at Jacksons International airport, Port Moresby this morning.

Corporate Communications Department
Monday 13th  May, 2024

Friday, May 3, 2024

AIR NIUGINI’S BOEING 767 AIRCRAFT RESUME SINGAPORE AND BRISBANE FLIGHTS

MEDIA RELEASE

Air Niugini’s Boeing 767 aircraft have now resumed operations on the airline’s Brisbane and Singapore flights following the completion of scheduled heavy maintenance checks. 

Over the past six months both our 767 aircraft underwent scheduled C-check maintenance, starting with P2-PXV which returned to service in January, and followed by P2-PXW which returned to service on 20th April. 

The maintenance included a complete refurbishment of the passenger cabins and lavatories.

During this period of scheduled maintenance Air Niugini’s Brisbane and Singapore flights have been operated by Omni Air International under a wet lease arrangement. This lease has now ended. 

Air Niugini acknowledges Omni for the support in the last seven months while ANG’s B767s were away for the normal C checks.

The resumption of the refurbished B767 aircraft is timely as Air Niugini resumes its Tuesday Singapore service on the 07th May, increasing the frequency to a total of 5 weekly services, plus a fourth weekly service to Hong Kong from Monday 01st July.

All Singapore and Brisbane flights are now operated by our refurbished 767s with our own Air Niugini crew. 

We thank our valued customers for your patience and understanding during the time the B767s were away.
Ends…..//

Pic caption: One of ANG's B767 aircraft, PXV at the airport in Port Moresby recently after the scheduled heavy maintenance checks.

Corporate Communications Department
Monday 29th April, 2024

Thursday, February 22, 2024

MEDIA RELEASE : AIR NIUGINI DECLARES PACIFIC GUARDIAN REPORT AS FAKE NEWS


Air Niugini is the national airline of Papua New Guinea, and recently celebrated 50 years of operation. The airline proudly serves the people with competent, accessible, reliable air transport services.

A series of online articles written and published by Pacific Guardian attempt to discredit the integrity of the airline, its management team, and its Board of Directors.
The Pacific Guardian report of 17th February 2024 titled “AIR NIUGINI CANCELS LEASE AGREEMENT AT COST OF REPUTATION OF FUTURE LEASES”, made several false and misleading allegations.
1. Air Niugini is NOT cancelling the wet lease agreement early. The SkyUp Airlines Boeing 737 lease agreement is being operated to the full agreed term. The lease is not being cut short.
2. Air Niugini is satisfied that the aircraft has achieved its objectives, though additional flights to other PNG centres would have been preferred.
3. The Air Niugini Acting CEO and his team negotiated the rate with SkyUp Airlines LLC, of Kiev, Ukraine. The terms and duration of the lease arrangement were also negotiated by the Air Niugini team.
4. Air Niugini did NOT pay K30million for ‘extra two engines’ for the ‘Bird of Paradise painted...’ aircraft. The engines were free of any charges, funded entirely by the lessor, as per the terms and conditions of the negotiated arrangement.
5. Air Niugini is NOT on a ‘lease blacklist’, as the SkyUp Airlines lease was not terminated. No such list exists.
6. Air Niugini states the SkyUp Airlines lease arrangement was beneficial. Though, as previously stated, Air Niugini had hoped the aircraft would have serviced more of its domestic network, however limitations and restrictions at domestic airports prevented this from occurring.
7. The Air Niugini management and board, including the Acting CEO and Chairman, have extensive experience negotiating these arrangements. This has been demonstrated widely from the negotiation of aircraft purchase agreements with Boeing and Airbus to arrangements that brought catering services back to the company. The management team boasts some of the most experienced aviation specialists in the industry – experience gained from globally recognised airlines, and not just in PNG.
The management of Air Niugini acknowledges the poor quality of the articles, evidently authored by individuals lacking in-depth understanding of the subject matter. However, such inadequacy does not justify the propagation of falsehoods.
Air Niugini reaffirms its commitment to addressing the challenges stemming from years of mismanagement and poor decision-making. Supported by the board of directors and Kumul Consolidated Holdings, our shareholder, the management team has committed to introduce new aircraft to PNG, in 2025. These new arrivals are currently scheduled to arrive in September, coinciding with our nation's 50th anniversary of independence, marking a significant milestone for Papua New Guinea and Air Niugini, as well as for our loyal customers and dedicated team members.
The Acting CEO and his team are cognizant of individuals seeking to destabilise the airline, some of whom are former Air Niugini employees who owe much to the company. Fabricated news and baseless accusations will no longer be tolerated or overlooked. We are committed to safeguarding the reputation of the Air Niugini team, the company, our board, and our shareholder. Any falsehoods will be rebutted, and we will take legal action against those responsible to the fullest extent of the law.
The management and board of Air Niugini extend their heartfelt gratitude to the SkyUp Airlines team as they prepare to return to Europe after an extended period away from home since December 2023.
Ends…//
Corporate Communications Department, Air Niugini
Monday 19 February 2024

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